Question 1

How far in advance should I book?

Accepted Answer

One to two weeks is comfortable most of the year. For the August 1 and August 15 Madison turnover weeks, book three to four weeks out — those dates fill first.

Question 2

How do I reserve totes?

Accepted Answer

Use the reservation form on the booking page. Pick your package and rental length, tell us your addresses and dates, and send it. We reply within two hours during business hours to confirm your window.

Question 3

Is my request a confirmed booking?

Accepted Answer

Not until we reply. A request holds your place in line; the rental is confirmed once we've agreed on a delivery date and two-hour window.

Question 4

Can I change or cancel?

Accepted Answer

Yes — free of charge up to 48 hours before your delivery window. Inside 48 hours we may bill a trip fee if the truck is already routed.

Question 5

What if I don't know my exact move date yet?

Accepted Answer

Book the week you expect to move and tell us it's tentative. We'd rather hold a slot and adjust than have you scramble for a truck-week date.

Question 6

What are the delivery windows?

Accepted Answer

Two-hour windows between 8 AM and 8 PM, seven days a week. Same- and next-day delivery is often available.

Question 7

Do I need to be home?

Accepted Answer

For most drop-offs, no. Plenty of customers have us leave totes in a garage, porch, or building storage room. Just tell us where.

Question 8

Do you deliver outside Madison?

Accepted Answer

Yes. Middleton, Fitchburg, Sun Prairie, Verona, Waunakee, Monona, and most of Dane County are in range. Farther out, just ask.

Question 9

What about apartments, elevators, and downtown parking?

Accepted Answer

Tell us the building and floor when you book. For downtown and campus buildings, reserve the elevator and loading zone if your building requires it — we'll work around whatever window you get.

Question 10

How does pickup work?

Accepted Answer

Empty the totes, stack them the way they arrived, and leave them where we can reach them. We collect during the window we confirmed with you — no need to be present in most cases.

Question 11

How much does a tote hold?

Accepted Answer

About the same as a large cardboard box, but it stacks square and doesn't collapse. Keep each tote under the stated weight limit so it stays easy to carry and safe to stack.

Question 12

Are the totes clean?

Accepted Answer

Every tote is wiped down and sanitized between rentals. If one shows up looking rough, tell us and we'll swap it out.

Question 13

Can I label them?

Accepted Answer

Yes — use the reusable label cards or a removable label. Please don't use permanent marker, paint, or adhesive that won't come off.

Question 14

What shouldn't go in a tote?

Accepted Answer

No hazardous, flammable, or perishable materials, no live animals, and nothing that could leak and contaminate a reusable container.

Question 15

Do you provide dollies?

Accepted Answer

Most packages include dollies, and extras can be added when you book. They roll four stacked totes at a time, which is what makes multi-trip moves fast.

Question 16

Is there a deposit?

Accepted Answer

No deposit for standard residential rentals. You pay for the package at delivery, and that's it.

Question 17

What's included in a package price?

Accepted Answer

The totes, the dollies, delivery, and pickup for the rental length you chose. Add-ons like extra totes or wardrobe boxes are priced separately.

Question 18

What if I need the totes longer?

Accepted Answer

Extensions are easy. Tell us before your scheduled pickup and we'll add a week at a prorated rate instead of charging a late fee.

Question 19

Can I get a receipt or invoice for a company move?

Accepted Answer

Yes. Ask when you book and we'll send an itemized invoice you can expense.

Question 20

What happens if a tote breaks?

Accepted Answer

Normal wear is on us. Genuinely destroyed totes are billed at replacement cost, which is rare — these are commercial containers, not storage-aisle bins.

Question 21

A tote went missing during the move.

Accepted Answer

Let us know at pickup. Unreturned totes are billed at replacement cost, but we'll always check with you first and give you a chance to find it.

Question 22

Something spilled inside a tote.

Accepted Answer

Rinse what you can and tell us. Light messes are part of the job; heavy residue, paint, or odor may carry a cleaning fee, and we'll tell you the amount before charging it.

Question 23

Do you work with realtors and property managers?

Accepted Answer

Yes. We set up recurring accounts with priority scheduling and simple monthly billing. Start on the partners page and we'll follow up.

Question 24

Can you handle an office relocation?

Accepted Answer

Yes. Office moves, file migrations, and staging projects are a regular part of what we do. Tell us the square footage and timeline and we'll size the order.

Question 25

Do you offer volume pricing?

Accepted Answer

For repeat business and large orders, yes. Send the details and we'll quote it.

How can we help?

Booking & scheduling

Delivery & pickup

Using the totes

Billing & rental length

Damage & missing totes

Partners & business accounts

Still need help?

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